Free Shipping on Orders Over £100

Return Policy

Items Missing on Arrival

1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 

2. After verifying all the required information, we will send you the missing item of the package.

Note: 

1. If the main item is missing, please file a case upon the missing item to the courier company and get a confirmation in a form of a paper proof with stamp on it. 

2. Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing.

Items Wrong on Arrival

If the item you received is completely different from the one you ordered, e.g. different color, different model etc. 

1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 

2. After verifying all the required information, we will send you the correct item on the original order 

3. Alternatively, if the customer is willing to keep the received wrong item, we would happy to provide a 5% compensation of the order amount.

Return Shipping Fee

The return shipping fee responsibility depends on the usage period of the item. For details: 

1.14 Days Disliked item-Customer (replacement or refund warranty) 

Customers are responsible for returning shipping fee if you want to return the disliked item. After receiving the returning, we will either refund you (shipping fee excluded) or send exchange item, depending upon your requirement. 

2. Dead on arrival-haimp (replacement or refund warranty) 

haimp will be in charge of the returning shipping fee if it is a DOA item. After receiving the returning, we will either refund you or send exchange item, depending upon your requirement. 


Note: 

1. Above mentioned replacement or refund can only be done after we receive the returning items. 

2. All the returning shall be send via the cheapest registered mail. If customers want to send back by fast shipping, customers shall be in charge of the custom tax or duty fee if occurs. 

3. For items needed to be refunded or replaced, there will be a restocking fee if it is over 2 days upon receipt of goods. Also if there is any scratch or damage happened to the item, we will charge the damage fee.